texas918 Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how texas918 ("we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("you", "your") who access or use the texas918 online gaming platform, including the website at texas918.club and all associated services (collectively, the "Platform").

Texas918 is committed to handling all personal data in accordance with applicable data protection principles, including those reflected in internationally recognised privacy frameworks. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy. This Policy should be read in conjunction with the texas918 Terms & Conditions.

This Policy applies to all personal data collected through the Platform, whether provided directly by you during registration, collected automatically through your use of the Platform, or obtained from third-party sources in accordance with applicable law.

2. Data We Collect

2.1 Information You Provide Directly

When you register an account, verify your identity, make deposits or withdrawals, contact support, or otherwise interact with the texas918 Platform, we may collect the following categories of personal data:

• Identity data: Full legal name, date of birth, nationality, government-issued identification number (e.g. Malaysian MyKad number), copies of identification documents.
• Contact data: Email address, Malaysian mobile telephone number, residential address.
• Financial data: Payment method details (e-wallet account identifiers, bank account numbers), transaction history, deposit and withdrawal records, balance information.
• Account data: Username, password (stored in hashed form only), account preferences, communication preferences, responsible gaming settings.
• KYC & AML data: Source of funds declarations, proof of address documents, enhanced due diligence information where required by our compliance obligations.
• Communications data: Records of your correspondence with the texas918 customer support team, including live chat transcripts and email exchanges.

2.2 Data Collected Automatically

When you access the Platform, we automatically collect certain technical data, including:

• IP address and approximate geolocation derived from IP address;
• Device type, operating system, and browser type and version;
• Session data including login timestamps, pages visited, and duration of Platform use;
• Betting and gaming activity data, including bet history, game session records, and wager amounts;
• Cookie and tracking technology data (see Section 6).

3. How We Use Your Data

Texas918 processes personal data for the following purposes:

• Account management: Creating, maintaining, and securing your texas918 account; verifying your identity and eligibility; processing login requests.
• Service delivery: Processing deposits and withdrawals; enabling betting, casino gaming, and slot play; delivering customer support.
• Legal and regulatory compliance: Conducting KYC and AML checks as required under our licensing obligations; age verification; reporting to licensing authorities where required; fraud detection and prevention.
• Security: Monitoring for unauthorised account access; detecting anomalous behaviour; protecting Platform integrity.
• Responsible gaming: Monitoring gambling patterns for indicators of problem gambling; administering self-exclusion and cooling-off requests; enforcing deposit limits and session controls.
• Platform improvement: Analysing aggregated usage data to improve Platform performance, user experience, and product offerings.
• Communications: Sending account notifications, security alerts, and — where you have consented — promotional communications about texas918 offers and products.

4. Legal Basis for Processing

Texas918 processes personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between texas918 and you — including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including licensing conditions, AML regulations, and tax reporting obligations.
• Legitimate interests: Processing for fraud prevention, security monitoring, Platform improvement, and responsible gaming monitoring — where these interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications, where your explicit consent has been obtained. Consent may be withdrawn at any time by contacting support or adjusting your account communication preferences.

5. Data Sharing & Disclosure

Texas918 does not sell, rent, or trade your personal data. We may share personal data with the following categories of recipients where necessary and in accordance with this Policy:

• Payment service providers: To process deposits and withdrawals via approved payment channels including Touch n Go eWallet, Boost, Maybank, CIMB, and other approved providers. Each payment provider processes data under their own privacy policy.
• Identity verification and KYC providers: Third-party services engaged to verify player identity and conduct AML screening as required under our licensing obligations.
• Technology and infrastructure providers: Cloud hosting, platform software, security, and analytics providers engaged by texas918 under data processing agreements that impose confidentiality and security obligations.
• Licensing and regulatory authorities: Where required by law or our licensing conditions, texas918 may be required to disclose player data to the relevant gaming authority or law enforcement bodies.
• Professional advisers: Legal, audit, and compliance advisers engaged by texas918, under professional confidentiality obligations.

All third-party service providers engaged by texas918 are contractually required to process personal data only for the specified purpose and to maintain appropriate security measures.

6. Cookies & Tracking Technologies

Texas918 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help the Platform function correctly and allow us to analyse usage patterns.

6.1 Types of Cookies Used

• Essential cookies: Required for the Platform to operate — including authentication session cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Remember your preferences such as language settings, display preferences, and responsible gaming controls.
• Analytics cookies: Collect aggregated, anonymised data on how players navigate and use the Platform — used to improve user experience and Platform performance.

You may manage non-essential cookies through your browser settings. Disabling essential cookies may prevent you from logging in or using key Platform features.

7. Data Retention

Texas918 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and licensing obligations. Specific retention periods include:

• Account and transaction records: Retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• KYC and identity documents: Retained for the duration of the account relationship and for five (5) years thereafter.
• Customer support records: Retained for two (2) years from the date of the interaction.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter to demonstrate compliance.

When personal data is no longer required, texas918 will securely delete or anonymise it in accordance with our data disposal procedures.

8. Data Security

Texas918 implements a layered security architecture to protect personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• SSL/TLS 256-bit encryption for all data transmitted between your device and the Platform;
• AES-256 encryption for sensitive data stored in our systems;
• Password hashing using industry-standard algorithms — texas918 staff cannot view your password in plain text;
• Two-factor authentication (2FA) available for all player accounts;
• Continuous security monitoring with anomaly detection and automated alerts;
• Regular security assessments and penetration testing by qualified third parties;
• Strict internal access controls — personal data is accessible only to staff with a legitimate operational need.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, texas918 will notify affected players and the relevant supervisory authority in accordance with applicable legal obligations.

9. Your Rights

Subject to applicable law and our compliance obligations, you have the following rights in relation to your personal data held by texas918:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal record-keeping obligations (which may require us to retain certain data notwithstanding such a request).
• Right to restriction: You may request that we restrict processing of your data in certain circumstances.
• Right to data portability: Where processing is based on your consent or contract performance, you may request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests, including for direct marketing purposes.

To exercise any of these rights, please contact texas918 customer support via live chat or email. We will respond to all data rights requests within 30 days, subject to identity verification.

10. Children's Privacy

The texas918 Platform is strictly restricted to individuals aged 21 and over. Texas918 does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. If texas918 becomes aware that personal data of an underage individual has been collected, we will take immediate steps to delete that data and close the associated account. Any winnings generated by an underage account will be forfeited. If you have reason to believe a minor has registered on the Platform, please notify us immediately via live chat or email.

11. International Data Transfers

Texas918 may transfer personal data to servers and service providers located outside of Malaysia, including in jurisdictions where data protection laws may differ from those in Malaysia. Where such transfers occur, texas918 ensures that appropriate safeguards are in place — including contractual clauses requiring third-party processors to maintain data protection standards consistent with this Policy. By using the Platform, you acknowledge that your personal data may be processed in accordance with this Policy in jurisdictions outside Malaysia.

12. Changes to This Policy

Texas918 reserves the right to update this Privacy Policy at any time. Where material changes are made, we will publish the updated Policy on the Platform with a revised "Last Updated" date. Where changes significantly affect how we process your personal data, texas918 will notify registered players by email to the address on file. Your continued use of the Platform following the publication of an updated Policy constitutes your acknowledgement of the changes. We encourage you to review this Policy periodically.

13. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by texas918, please contact us through the following channels:

• Live Chat: Available 24/7 through the Platform — the fastest route for account-related data queries.
• Email: [email protected]
• Response time: Data rights requests are acknowledged within 24 hours and responded to within 30 days.

If you are not satisfied with our response to a data protection concern, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.